FAQs

Redfish Promotions

Have a branded apparel or banner-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What's your turnaround time?

    Typically, we can have your apparel ready 10 days after approving your design proof. Promotional products are based on proof approval, the manufacturer's requirements, and location; please get in touch with us for further details about custom embroidery in Akron, OH. All shipments are via UPS Ground unless otherwise specified. However, you may choose another shipping option.

  • What are your office hours?

    We're open from 9:30 AM to 4:00 PM, Monday to Friday, typically, but we can also accommodate your schedule with an appointment. Call Redfish Promotions today for quality custom embroidery in Akron, OH.

  • Can you provide promotional products within 24 hours?

    Yes! We have access to promotional products that can be delivered in 24 hours. Please contact us for details about our promotional products and custom embroidery in Akron, OH.

  • What type of file formats can I submit for use?

    Artwork can be submitted in the following formats but may require modification to be production-ready for promotional products and custom embroidery in Akron, OH.


    • EPS
    • AI
    • PDF
    • Low-resolution GIF
    • JPG
    • BMP

    Give us a call today to get started.

  • Do you offer artwork/logo design services?

    Yes! We can work with you to design your logo or format your current artwork to be production-ready for everything from drinkware to custom embroidery in Akron, OH.

  • How do standard minimum-order quantities affect pricing?

    Typically, for apparel and custom embroidery in Akron, OH, our minimum order starts at around 12 pieces of apparel, but we can print one shirt as well. Minimum order quantities vary by product. Please refer to individual product detail pages.

  • What payment options are available?

    You can use a check, cash, or any major credit card (Visa, MasterCard, Discover, or American Express). Reach out to place an order for valuable custom embroidery in Akron, OH.

  • Can I add, cancel, or delete items on my order if I change my mind?

    Our goal is to process your order expeditiously to provide the best possible customer experience when you come to us for custom embroidery in Akron, OH. Please review your order carefully before placing it. If you need to modify your order, please call us at (330) 475-0350, email us at orders@redfishpromotions.com, or work with your sales representative to verify order status and the ability to make changes. Due to processing orders quickly, changes may not be possible.

  • Can I get a sample of the product?

    Yes! We can send you a sample of the actual item you're looking to purchase, whether you're looking for plaques or custom embroidery in Akron, OH. Most items are available blank or with random or generic logos. To check sample availability for your chosen product, order a sample, or obtain more information, please contact your sales representative or call us at (330) 475-0350, and we'll review your specific sample needs.

  • What if I receive more or less than I ordered?

    We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun in the order quantity may occur. We reserve the right to ship and invoice 3% of the original order. Reach out today to learn more about our options for custom embroidery in Akron, OH.